Providing free legal aid and counselling
is regulated by the Act of August 5, 2015 about free of charge assistance
free citizen counselling and legal education.

Free counselling centres are located in all areas of the
counties and cities with county rights in Poland and these are the ones
responsible for their operation.

Free assistance can be used by any natural person who is not able to bear the burden
costs of paid legal aid and submits declarations of inability to incur
the cost of paid legal aid (in the document that you will receive on the spot to the
To complete and sign it, you must provide your name, social security number and address
residence).

If you are a sole proprietorship, the condition for using the
additional statement that you have not hired other contractors in the last year
persons and de minimis aid certificates.

• information about the legal status or obligations and entitlements,
• indicating ways to solve the legal problem,
• drafting of the letter (excluding cases of
  proceedings already pending), including exemption from the costs of the
  judicial proceedings or for the appointment of a representative,
• informing about the costs and financial risks of referring a case
  to the court,
• free mediation.

• recognising the problem and providing advice tailored to the
  individual situation, in particular in cases of debt,
  housing and social security;
• informing about the rights or incumbents of the
  Obligations
• support in solving the problem independently, e.g. by
  drawing up an exit plan and providing assistance
  in its implementation,
• referral to appropriate institutions or establishments of free of charge
  help
• free mediation.

Free legal aid and free citizen guidance also include
provision of free mediation (if not referred by a court or other entity).
You can count on:

• information on the possibilities and benefits of amicable methods
  dispute resolution;
• preparation of a draft mediation agreement or a request for
  mediation,
• preparation of a draft request for mediation in the
  criminal case,
• mediation,
• assisting in the preparation of an application for approval to the court
  settlement before the mediator.

YES. Advice is provided on a first-come, first-served basis, by appointment only. Priority is given to pregnant women who are served out of turn.

In addition to registering at the phone number, which is published by each starost or president on the
on the website of your office, there is a service that allows you to sign up for the
advice via the website:


zapisy-np.ms.gov.pl


, where for most of the
local governments can now choose the date electronically on their own.

When registering, you must provide your initials and specify whether you want to use
with the assistance of: a lawyer, a citizen adviser, a tax adviser or a mediator, and
Select an available date and time for the meeting.

In the case of remote work, the points shall specify the date of contact with the specialist and
In addition, it indicates the expected channel of communication at a distance (by providing its number
telephone address, e-mail address or instant messenger details, etc.), which is necessary
to be contacted by a specialist.

Free assistance services can be used throughout the country, regardless of the
current place of residence. You can check the availability at the points on


zapisy-np.ms.gov.pl

Before the agreed date of the interview, it is a good idea to complete and review the documents
related to the case and have them with you on the day of the consultation.

A conversation with a lawyer or counsellor usually takes up to 1 hour, as most people
are arranged sequentially at such intervals. If there is a need to make an appointment
You can make another appointment with the same specialist.

YES, the entire course of the consultation will be kept confidential.

The statement made at the beginning of the visit shall be forwarded to the starost or
Mayor of the city, so that it is in no way possible to link him to the
by a specialist with a help card. On the other hand, a short
The documentation and statistical data collected are fully anonymised.

People with severe disabilities can count on assistance through
communication at a distance, off-point, or with the use of supporting tools
communication (appropriate equipment or sign language interpreter).

Counselling may also take place with such persons at their place of residence after
notification of such a need in advance.

All help desks should be organised by local authorities in the following places.
accessible to people with physical disabilities.

After providing free legal assistance or counselling
mediation shall be made of the authorised person of the
the possibility of providing an anonymous opinion on the assistance provided, the so-called

Help Cards – Part B, which can be thrown into the appropriate ballot box, which is located in the
free counselling.

You can also rate the advice you receive through a survey on our website
Web.